When you return previously purchased merchandise or request a refund, you may be asked to give your name, address, phone number and show information that identifies you, such as your driver's license. We collect this information to help prevent fraud.
Online Registration: Registration is an optional service provided by our website. You do not have to register to browse. Placing an order on our website does require registration. When you register, you are asked for personal information such as your name, address, phone number, e-mail address, a password that you select. Your registration information is used to help make your online shopping quicker and easier, by pre-filling your contact, billing and shipping information. When you register you will have the opportunity to request a printed catalog and opt-in for future marketing information from IMS Company.
Other Uses of Personal Information: IMS Company uses personal information, including information provided to us from our customer service, to continually assess and improve the products and services we offer. We would also like to inform you of products and services, sales and special offers that might benefit you. When you register online or participate in a survey, you may have the opportunity to sign up for e-mails about our products, services, sales and special offers. Your Suggestions: We use your feedback, suggestions, survey information and comments solely to monitor and/or improve the use and features of our website and our product and service offerings. Disclosure of Personal Information Personal Information Disclosure: IMS Company will not trade, rent or sell your personal information, without your prior consent, except as otherwise set out herein. Legal: Please note that IMS Company must provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting a debt owed by you. Access to Personal Information You may request access to the personal information that we have about you. As a registered user with our website, you can access your information at any time by: Clicking on the "Log In" link at the top of any page on the website then Clicking on the "My Account" link on the page header when it appears. All IMS customers can request their personal information by contacting IMS at 440-543-1615 or toll free 1-800-537-5375. Additional Information about Our Website In general, you can visit our website without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our website and other related information such as page requests, and average time spent on our Sites. We use this information to monitor and improve our Sites. Cookies: Our website uses a technology called "cookies". A cookie is a tiny text file of data that our website can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. To log in successfully on our website requires that you accept cookies. If you have registered with our website, these cookies (1) may let us know who you are, (2) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us with information that we may use to personalize our website in accordance with your preferences. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping cart before checking out. You may set your web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our website, you will limit the functionality we can provide when you visit our website. Security of Personal Information We will maintain the confidentiality of all personal information collected on our website and from our customer service and will only disclose such information to employees who require such information for the purposes described in this Privacy and Security Statement. We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. Security Measures on Our Website Secure Online Ordering and your account information: When you place an order on our website or access your account, information is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Sites from capturing and viewing your personal information. IMS Company also takes the following measures to protect your personal information online: Passwords: To provide you with an increased level of security, online access to your personal information is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. IMS Company will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or e-mail messages). Your credit or debit card number (if provided) and password are stored on a secure server using a 128-bit encryption algorithm. No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information on our systems from unauthorized access, use or disclosure, IMS Company cannot ensure or warrant the security of any information you transmit to us on our website. You must take all necessary measures to ensure that your computer (and web browser) are secure. This website may contain links to other websites. IMS Company is not responsible for their content or their privacy policies and practices. IMS Company does not share personal information with these sites.
Your Suggestions: We use your feedback, suggestions, survey information and comments solely to monitor and/or improve the use and features of our website and our product and service offerings.
Disclosure of Personal Information Personal Information Disclosure: IMS Company will not trade, rent or sell your personal information, without your prior consent, except as otherwise set out herein.
Personal Information Disclosure: IMS Company will not trade, rent or sell your personal information, without your prior consent, except as otherwise set out herein.
Access to Personal Information You may request access to the personal information that we have about you. As a registered user with our website, you can access your information at any time by: Clicking on the "Log In" link at the top of any page on the website then Clicking on the "My Account" link on the page header when it appears.
All IMS customers can request their personal information by contacting IMS at 440-543-1615 or toll free 1-800-537-5375.
Additional Information about Our Website In general, you can visit our website without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our website and other related information such as page requests, and average time spent on our Sites. We use this information to monitor and improve our Sites.
Cookies: Our website uses a technology called "cookies". A cookie is a tiny text file of data that our website can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. To log in successfully on our website requires that you accept cookies. If you have registered with our website, these cookies (1) may let us know who you are, (2) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us with information that we may use to personalize our website in accordance with your preferences. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping cart before checking out. You may set your web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our website, you will limit the functionality we can provide when you visit our website.
Security of Personal Information We will maintain the confidentiality of all personal information collected on our website and from our customer service and will only disclose such information to employees who require such information for the purposes described in this Privacy and Security Statement. We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.
Security Measures on Our Website Secure Online Ordering and your account information: When you place an order on our website or access your account, information is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Sites from capturing and viewing your personal information. IMS Company also takes the following measures to protect your personal information online:
IMS Company also takes the following measures to protect your personal information online:
Passwords: To provide you with an increased level of security, online access to your personal information is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. IMS Company will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or e-mail messages).
Your credit or debit card number (if provided) and password are stored on a secure server using a 128-bit encryption algorithm.
No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information on our systems from unauthorized access, use or disclosure, IMS Company cannot ensure or warrant the security of any information you transmit to us on our website. You must take all necessary measures to ensure that your computer (and web browser) are secure. This website may contain links to other websites. IMS Company is not responsible for their content or their privacy policies and practices. IMS Company does not share personal information with these sites.
How to Contact Us
We want to assure you that IMS Company is dedicated to protecting your privacy. You can contact us or otherwise communicate your privacy concerns by:
Last updated: August 2008.