IMS ResQ Services

IMS ResQ™ Services: A menu of value-added services that make it easy for you to choose the right type of service that will satisfy your need for assistance and information.

Since 1949, IMS has supplied plastics processors with the Auxiliary Equipment, Parts, Supplies and Solutions they require, and services to back them up. Today, no matter how our customers might want to maintain and/or improve their processes, IMS has the ability and products to help along the way. Whether assistance is needed before, during or after the sale, IMS has tailored their entire business to be able to address the various requests of our customers.

	MSDS (Material Safetey Data Sheets) IMS provides online MSDS's for products containing chemicals (primarily our Mold Release and Mold Care products). Many are available in Spanish. Click here to view and download MSDS's
A Division of IMS Company	Engineering & Machining Services • One-of-a-kind molding components • Component refurbishing • Custom machined parts and fixtures • Pre- and post- molding supplies and services Click here for more information
	Tech Tips A collection of useful articles covering a variety of plastics processing topics. Click here for a menu of articles
	Product Manuals IMS provides replacement instruction/installation manuals for many products online. Click here view and download manuals
	Quote Forms IMS offers many Made-To-Order products and our goal is to provide you with fastest quote possible. Click here for a list of quote forms
	Converters and Calculators Handy tools for calculating or converting energy, temperature, mass, area, percent and more. Click here for the complete list
	En Español - IMS Servicio de Atencion al Cliente Para Asistencia Inmediata. Ubicando algún producto o para colocar una orden contacte a una de nuestras 2 agentes del servicio al cliente de habla hispana. haga clic aquí
	Business Credit Application and Terms Information and forms to set up your IMS account. click here to download the PDF form
	Equipment Leasing IMS offers Lease Financing for customers to pay for their equipment. Advantages are better equipment, low monthly payments and lower after-tax payments. Click here for more information
	Contact Us Have a technical question? Need information about a product or service? This page lets you easily send a message to one of our teams. Click here to send your message

	Equipment & Component Repair Services • Tie Bar Strain Gauges • Dew Point Meters Air-Powered Gate Cutters • Temperature Control Modules • IMS Temperature Controllers Screws Barrels End Caps • Tie Bars
	Re-sharpening, Recalibration & Refurbishing Services Gate Cutter Blade Re-Sharpening (Standard) Gate Cutter Blade Re-Sharpening (Air-Powered) • Granulator Blade Re-Sharpening • Tie Bar Strain Gauge Calibration • Dew Point Meter Calibration • Extech Electronic Device Calibration • Screw Tip BRODY-ring® installation Screws Barrels End Caps • Tie Bars
	QUESTIONS: 1. Having trouble finding what you want? 2. Need help deciding what product is best suited for your application? 3. Looking for better credit terms? Short on cash? 4. Want to expedite the delivery of your order? 5. Need to replace missing safety and operating documents? Where others tend to fail you, IMS comes to the ResQ!
	Products • Most supplies AND auxiliary equipment are “on-the-shelf” • IMS stocks Replacement Parts for vintage IMS equipment • Sourcing – If we don’t have what you need, we’ll find it for you! Ordering • Business Hours are from 5 AM (PST) to 6 PM (EST) Monday - Friday • Equipment and Systems Phone Consultation FREE on request • Prompt Price/Delivery Quoting and follow-up Delivery • Same Day Shipment of stock items if order placed by 4:00 PM (EST) • Order Pick Up available anytime - including after hours and weekends

ResQ™ and Mr. Techie's Tech Tips™ are trademarks of IMS Company

Click here for Molding Equipment & Supplies Promotions May 1 through May 31, 2013

Click here for MROP and Safety Supplies Promotions April 1 through June 30, 2013

Toll Free: 1-800-537-5375

USA and Canada

FAX: 1-888-288-6900 • Mexico: 001-888-304-1307
Product Technical Support Hotline: 866-467-9001

Quality System Certified
ISO 9001:2008

10373 Stafford Road • Chagrin Falls, OH 44023-5296 • Phone: (440) 543-1615 • FAX: (440) 543-1069 • E-Mail sales@IMSCOMPANY.COM

A Division of IMS Company