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Minimum Order:
To cover the cost of processing an order, no order can be for less than $20,
excluding tax and shipping and handling fees.
Price and Specification Changes:
IMS Company (IMS) product specifications and prices are subject to change
without notice. Your cooperation and understanding are appreciated.
Disclaimer of Offer to Sell Where Legally Prohibited:
By placing an order, the customer represents to IMS that it has the authority
to order and/or use the IMS product(s) purchased without violating any federal,
state or local law. To the extent that any federal, state or local law
precludes the sale and/or use of specific aerosols, chemicals or other products
described in this catalog, IMS makes no OFFER TO SELL such regulated
product(s), nor does receipt of this catalog by customer constitute an offer to
sell such product(s).
Limited Warranty:
All IMS machinery and testing equipment are warranted to be free of defective
material or workmanship for a period of two years from the date of shipment
from IMS unless a different warranty term is specified in writing by IMS. All
basic consumables, including but not limited to consumable machinery components
and commodity items such as fuses, heater bands, immersion heaters, elements,
brushes, belts, O-rings and otherwise renewable parts shall be warranted
against defects for a period of 90 days from the date of purchase. If any
product is found by IMS to be defective, IMS's sole obligation under this
limited warranty shall be, at its option, the repair or replacement of such
product or any part(s) thereof, at no charge to the customer. IMS's limited
warranty does not cover, and IMS expressly disclaims any warranty with respect
to, any defect, failure, deficiency or error which is: (a) not reported to IMS
within the applicable warranty period and returned to IMS within 15 days of
notification of the customer's warranty claim; (b) due to product modification,
abuse, misuse, improper storage, unauthorized repair or maintenance or abnormal
conditions of temperature, humidity, dirt or corrosive matter; (c) due to the
application of the product, either intentional or otherwise, in an improper
manner; or (d) due to normal wear and tear of the product or any part(s)
thereof.
IMS' LIMITED WARRANTY IS IN LIEU OF AND EXCLUDES ANY IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ALL OTHER EXPRESSED OR
IMPLIED REPRESENTATIONS AND WARRANTIES. THERE ARE NO WARRANTIES WHICH EXTEND
BEYOND THE DESCRIPTION ON THE FACE HEREOF. CUSTOMER WAIVES ALL OTHER CLAIMS
AGAINST IMS. IMS SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL,
SPECIAL, INDIRECT OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE
PURCHASE, STORAGE OR USE OF THE PRODUCT, INCLUDING, BUT NOT LIMITED TO: (A)
DAMAGES FOR LOSS OF USE, INCOME OR PROFIT; (B) LOSSES SUSTAINED AS A RESULT OF
INJURY (INCLUDING DEATH) TO ANY PERSONS; AND/OR (C) DAMAGES TO PROPERTY, OTHER
THAN THE PRODUCT.
For processing a warranty claim, see instructions under Returns.
F.O.B. Point(s):
All IMS products are sold F.O.B. our designated shipping point.
Freight and Handling Charges:
In addition to the cost of the product, IMS charges shipping and handling fees.
Customers can get shipping information, including C.O.D. charges, freight
charges and special services, by calling IMS Ohio Customer Service at (440)
543-1615 after 4:00 p.m. Eastern time. Special delivery services are available
for an extra charge, including a courier service, urgent delivery, prepaid
freight and air or 3-day-select aerosol/chemical shipments.
Redelivery or Refused Shipments:
Freight charges for refused shipments will be charged back to the buyer. IMS
suggests receiving personnel ask for a redelivery rather than refusing a
shipment on the first day if the shipment cannot be identified or if there is
no payment ready for a C.O.D. (UPS will make three delivery attempts before
returning a package to the shipper.) Otherwise, these charges will be added to
the cost of the reshipment. This charge does not apply to refusal of damaged
shipments.
Sales Tax:
IMS is required to charge state and local tax in Illinois, Indiana, Michigan,
Ohio and Tennessee on items for which a sales tax exemption certification has
not been provided. When ordering please indicate clearly which items are
tax-exempt.
Returns:
Returned merchandise must be in new condition and in the original packaging
with all original accessories, manuals and warranty registration cards. IMS may
refuse to issue credit or may assess a restocking charge for merchandise that
is: used, damaged, incomplete or that has been returned without a Return
Authorization Number (RA). Returns due to customer error or decision change
will be subject to a restocking fee.
Returns must be authorized and returned within 30 days after the invoice date.
Special orders, discontinued products and “Special Sale” items cannot be
returned. A defective product can be returned at any time within the product’s
warranty period, under the terms of the IMS Limited Warranty.
If a return is needed for a repair or warranty claim:
Call IMS for information and an RA number. IMS will quote a price before a
repair is done.
Free Testing:
As a service to help customers choose the product best suited to their needs,
IMS provides free testing of many IMS products, using customer's samples. The
testing service can prevent many returns. Please call the IMS Customer Service
Department for information and an RA number.
Payment Terms:
30-day net credit terms apply. There are additional charges for late payments
and returned checks, and special terms apply for bankruptcy.
Check Payment:
Send checks to:
IMS Company
P.O. Box 75799
Cleveland, OH 44101-4755
For faster processing, send certified checks or money orders to:
IMS Company
10373 Stafford Rd.
Chagrin Falls, OH 44023-5296
Credit Cards:
IMS accepts VISA, MasterCard and American Express Cards.
Domestic Electronic and Wire Transfer of Funds:
There is no charge for electronic transfer:
Contact IMS for routing numbers
There is a $20 charge for wire transfer:
Contact IMS for routing numbers
Message on Wire: "Please advise IMS Accounting Dept. at (440) 543-1615 upon
receipt of wire."
Export Shipments:
Shipments to customers located outside the 50 United States or its territories
are exports.
A paperwork-handling fee of $25 will be added to all foreign orders of $1,000 or
more, excluding any shipping and handling charges, or any other fees. Export
crating or packaging will be an additional charge (time and materials) on some
items.
All amounts, including freight and insurance, shall be required in advance for
all export shipments, except for established open accounts.
Foreign customers with an established open account can maintain that status as
long as all invoices are paid within 30 days. New accounts may be opened for
foreign customers when a corporate guaranty from a U.S. parent company, four
U.S. trade references, bank references and appropriate financial data are
supplied and approved by IMS. Payment for open accounts is required in U.S.
funds to prevent late charges on deficiencies caused by exchange rates.
Acceptable Methods of Advance Payment for Export Shipments:
Foreign wire transfers (SWIFT) to IMS's bank are preferred and will expedite
shipments. There is a $25 charge. Any other charges assessed to IMS will also
be passed through to the customer.
Direct international transfers to:
FIRST MERIT BANK, N.A.
INTERNATIONAL BANKING DIVISION
106 S. MAIN ST
AKRON, OH 44308 USA
SWIFT FNBAUS3A
for credit to IMS COMPANY
Contact IMS for routing numbers
INTERNATIONAL MONEY ORDERS are generally acceptable. However, all must meet
IMS's bank's approval. Any fees charged IMS will be passed on to the customer.
FOREIGN CHECKS will be accepted if drawn in U.S. dollars on a U.S. bank.
Shipments will be released only after final collection of funds covering
merchandise and all fees.
IRREVOCABLE LETTERS OF CREDIT are generally acceptable. However, all letters of
credit must meet IMS's bank's approval and all confirmation charges and other
fees must be paid by the initiator.
CREDIT CARDS (VISA, MasterCard and American Express Cards) are acceptable.
Shipment of Catalogs to Potential Foreign Customers:
Catalogs will be shipped only if the foreign customer's Federal Express, DHL or
other acceptable freight account number can be utilized.
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